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What are TTY services?
The telephone typewriter (TTY) allows people who are deaf or hearing impaired to communicate by telephone. Messages are sent using telephone lines. The deaf/hearing impaired person types their message on the TTY keyboard.
When different keys are pressed different tone signals are sent over the telephone line. These tones can be "decoded" by a TTY at the other end of the telephone line and displayed as a written message.
TTY users can call people who do not have a TTY by using the National Relay Service (NRS) provided by the Australian Communication Exchange (ACE) under a contract with the Australian government.
The NRS allows the deaf person to send or receive messages from ordinary 'voice' telephones. See more on the NRS page regarding equipment.
Some CRS Australia offices have a TTY service. Call (02) 9242 4721 to find out more. Alternatively, use the National Relay Service.
More questions?
- Contact us to find out more about CRS Australia.
