Privacy statement

CRS Australia and the Department of Human Services take your privacy and personal information very seriously and adheres to the Guidelines for Federal and ACT Government Websites issued by the Office of the Australian Information Commissioner.

The Department of Human Services is subject to the Privacy Act 1988 which requires that we comply with the Australian Privacy Principles (APPs) set out in this Act. The APPs describe how Australian Government agencies should collect, use, store and disclose personal information and how individuals can access records containing their personal information.

You can get more information about the way in which CRS Australia will manage your personal information, including the Department of Human Services privacy policy at or by requesting a copy from the Department.

Back to topVisiting the CRS Australia Internet site

When you visit this website, a record of your visit is logged and information is recorded in order to enable us to improve the site and our services.

This information does not identify you personally and you remain anonymous.

Whenever the website is visited, the web browser supplies the following information:

  • your server address 
  • your top level domain name, for example .com, .gov, .au, .edu etc
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used.

No attempt is made by CRS Australia to identify users or their browsing activities except in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect CRS Australia records. Instead, this information is analysed for internal reporting purposes, to show broken links in our website, bottlenecks and other problems.

CRS Australia uses 'cookies' for maintaining contact with a user through a website visit. This information is only used to help you use our website systems more efficiently, not to record private information about you.

Back to topYour email address

CRS Australia will only record your email address if you send us a message via email.

This information will only be used for the purpose for which you have provided it and will not be added to a mailing list without your consent by way of a specific request in writing.

We will not use your email address for any other purpose, and will not disclose it, without your consent or where it is authorised or required by law.

Submitting information via CRS Australia's website

CRS Australia's website includes forms for requesting information from visitors to our site. This information will only be used for the purpose for which you have provided it and will never be shared with a third party without your permission unless authorised or required by law. Where specified in these forms, we may contact you for clarification of information you have provided to us. The information is collected on a non-secure server.

Back to topDo you have further questions?

All questions should be addressed to the Complaints, Privacy & Information Release team, CRS Australia, PO Box 7788, Canberra, ACT 2610 or use the contact CRS Australia form.

Privacy & security