CRS Australia

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Freedom of information

The Freedom of Information Act 1982 extends the right of every person to access information that is in the possession of the Australian Government and its authorities, including CRS Australia:

• It requires CRS Australia to publish information about our operations and powers affecting members of the public as well as our manuals and other documents used in making decisions and recommendations affecting the public (Section 9); and
• It requires CRS Australia to provide access to documents in our possession, including case records, unless the document is within an exception or exemption specified in the legislation.

Access to all documents in the possession of CRS Australia may not be possible as confidentiality must be maintained where it is necessary for the protection of essential public interests or the private or business affairs of persons and organisations in respect of whom information is collected.

For information on how you can access your case record or information about how CRS Australia operates please:

• refer to FOI fact sheet 
• contact your local CRS Australia office 
• contact us 
• write to:
  Freedom of Information Coordinator
  CRS Australia
  PO Box 2691
  Sydney NSW 2001

Back to topCRS Australia's Section 9 Statement 

This information is correct at 30 May 2008 and published in accordance with the Freedom of Information Act 1982.

Particular documents listed below may contain exempt material under the provisions of the Freedom of Information Act 1982 and therefore may only be available for inspection and/or purchase with deletions made to the exempt material; or alternatively where a document is considered to be an exempt document, access may be refused.

To apply for access to these documents or to obtain further information please write to:

Freedom of Information Coordinator
CRS Australia
PO Box 2691
Sydney NSW 2001

Alternatively, you can contact us.

CRS Australia policies and guidelines

• Service Delivery policies
  • Aids, modifications and equipment 
  • Allowances - including training, travel, clothing and mobility allowances
  • Complaints management 
  • Guidelines for engagement of external service providers 
  • Obtaining, managing and releasing client information 
  • Vocational training courses
• Business services wage tool administrative guidelines 
• Information for clients
  • CRS Australia Client Service Charter
  • Important information about your vocational rehabilitation program fact sheet
  • Information for clients participating in a payer funded CRS Australia rehabilitation program fact sheet 
  • Freedom of Information fact sheet 
  • General release of information fact sheet